Shipping policy

 

Order Processing

·         All orders are processed within 1–2 business days (excluding weekends and public holidays).

·         You will receive a confirmation email once your order has been dispatched, including tracking details.

Domestic Shipping (Australia)

·         We offer standard shipping across Australia with estimated delivery times of 3–7 business days depending on your location.

·         Express shipping is available at checkout, with estimated delivery times of 1–3 business days.

·         Shipping rates are calculated at checkout and may vary based on weight and delivery address.

International Shipping

·         We currently ship to select international destinations.

·         Delivery times typically range from 7–14 business days, but may vary depending on customs and local postal services.

·         International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

Order Tracking

·         Once your order has shipped, you will receive an email with a tracking number.

·         Please allow up to 24 hours for tracking information to update.

Delays

·         While we do our best to meet the delivery estimates, unexpected delays (such as courier issues, weather, or customs) may occur and are outside our control.

·         If your order is significantly delayed, please contact us at info@sorellaactive.com and we will assist you.

Incorrect Addresses

·         Please ensure your shipping details are entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Parcels

·         If your parcel is lost or arrives damaged, please contact us within 7 days of delivery so we can investigate with the courier and arrange a resolution.

Contact Us
If you have any questions about shipping, please reach out at info@sorellaactive.com